Freedom Insurance Remediation Program

What is the Freedom Insurance Remediation Program?

The Freedom Remediation Program was established to identify and compensate customers of Freedom Insurance who may have been disadvantaged by Freedom Insurance's past conduct. You can read more about Freedom Insurance's past conduct on the Program purpose page.

Who is running the Freedom Insurance Remediaton Program?

Genus Life Insurance Services Pty Ltd (Genus) administers the Freedom Remediation Program. Genus is also the primary point of contact for all queries in respect to the Program. Freedom Insurance has stopped selling and administering insurance products. Freedom Insurance is not involved in administering the Freedom Remediation Program.

You'll need a few details from your letter:

Please note: You’ll only be able to use this online form if you’re the policy holder. If your name is not listed as the policy holder, you’ll need to contact us.

If you need assistance completing this form, call 1800 943 533

If you believe you should have received a letter or want to read more about the Program: